A great opportunity to join HP Hotel Management, a growing national hotel development and management company currently ranked in the top 50 hotel management companies in the nation.
Nestled in the heart of horse country, The Campbell House, a Hilton Curio Collection, is a historic, boutique hotel in Lexington, Kentucky. For over half a century, world leaders, equestrian enthusiasts, business travelers, lovely brides and numerous groups have chosen the Campbell House in Lexington, KY as a place of refuge, renewal and rejuvenation. Originally built as a small two-story building in 1949, the Campbell House is Lexington’s most recognized and cherished hotel. Our recent multi-million dollar renovation has transformed this local jewel into one of the finest hotels in Kentucky.
Featuring 250 guest rooms and suites, and 18,000 square feet of flexible function space, we can accommodate everything from board meetings to conventions. The Campbell House is the perfect location for business travel, groups, meetings and social events.
HP Hotels is offering a great opportunity to join a growing hotel development and management company as the Assistant Front Office Manager of The Campbell House, Lexington KY. We offer an uncomplicated hotel experience, with the promise of the highest level of customer service.
Assists the Front Office Manager in operations of the front office while maintaining high standards. Hires, interviews, training, schedules and managing of front office employees
Assists the Front Office Manager in Assigning duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
Assists Front Office Manager by evaluating levels of guest satisfaction and monitor survey trends, with a focus on constant improvement.
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produces meeting minutes.
Ensure Front Office staff members have current knowledge of hotel products, services, pricing and policies.
Providing constant training and development of staff members.
Confers and cooperates with other department heads to ensure coordination of activities.
Assists the Front Office Manager with daily and monthly reports, processing petty cash receipts, and hotel invoices.
Answers inquiries pertaining to hotel policies and services.
Maintains a high average daily rate (ADR) through rate integrity.
Ensures guest satisfaction by responding to and resolving guest complaints.
Assists in the completion of all required paperwork, ensuring that the reports are completed accurately and in a timely manner.
Interfaces with all departments to troubleshoot any problems as they relate to the Front Office.
Monitors direct competition. Maximizes room occupancy at best rates and promotes up-selling techniques to maximize revenues.
Fills in at various front office positions when staffing needs dictate.
Maintains regular contact with the Housekeeping and Engineering Departments to ensure proper room status.
Ensures that staff is in adherence to uniform/grooming standards at all times.
Other duties as assigned by management.
Type of Education: H.S. Diploma
Level of Education: 12
Speak English, Read English & Write English
Prior Hotel Experience preferred