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DoubleTree Oklahoma City Airport-Front Desk Agent

HP Hotels is offering a great opportunity to join a growing hotel development and management company as the Front Desk Agent of our DoubleTree by Hlton Oklahoma City Airport.  We offer an uncomplicated  hotel experience, with the promise of the highest level of customer service.

We are currently seeking a highly motivated individual to join our team as our Front Desk Agent.  Our Team is committed to delivering quality and value to our guests.   Both full time AM/PM shifts are available.


  • Greet all customers who approach the Front Desk in a smiling,friendly manner.  Check-in arriving guests in the most efficient manner possible, following all established procedures.
  • Check-out departing guests in the most efficient manner possible, following all established procedures and polices.
  • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., preassigning rooms as necessary.
  • Pre-register groups that have requested pre-registration.
  • Count cash drawer at beginning and end of each shift.  Prepare shift deposit accurately, following standard procedures.
  • Handle complaints efficiently and courteously.  Listen carefully to the guest’s problem.  If possible, take immediate personal responsibility to correct the problem.  If you cannot  correct the problem with available resources, notify your  supervisor or the General Manager immediately.
  • Answer telephone efficiently and pleasantly within three rings and with correct phrasing.  Determine nature of call and transfer to proper extension.
  • Be knowledgeable about scheduled groups and meetings.  Take time to read function sheets and reservations in order to be completely familiar with them.
  • Coordinate with Maintenance on any guest reported or observed problems.
  • Be willing to help out transport guests if needed in Hotel Shuttle Vehicle.
  • Other Duties as assigned


  • At least two (1) years of HOTEL front desk experience at a higher end brand of hotel.
  • Type of Education:               H.S. Diploma
  • Level of Education:              12
  • Speak English, Read English & Write English


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