View Our Website View All Jobs

Hilton Garden Inn Charlotte Uptown - Valet/Bellman

HP Hotels is offering a great opportunity to join a national, award-winning hotel development and management company as the Ambassador of First Impressions of our Hilton Garden Inn/Hampton Inn Charlotte-Uptown.  We offer an uncomplicated hotel experience, with the promise to give the highest level of customer service.

We are currently seeking a highly motivated individual to join our Valet/Bellman Team for ALL shifts, full and part time.  Just bring a positive attitude and we can coach you through the rest!  Our Team is committed to delivering quality service, competitive value, and exemplifying Hilton Standards.   


  • Escorts hotel guests to rooms.

  • Assists with luggage to and from guestrooms.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

  • Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a warm and friendly demeanor at all times.

  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.  Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.

  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

  • Be familiar with all in-house groups.

  • Have knowledge of emergency procedures and assist as needed.

  • Use proper two-way radio etiquette at all times when communication with other employees.

  • Explains features of guestrooms to guests.

  • Delivers messages and runs errands.

  • Picks up articles for laundry and valet Service.

  • Delivers laundry and valet items.

  • Calls taxi’s for guests.

  • Delivers items such as packages, faxes, luggage to guestrooms.

  • Provide claim check and instructs guests on how to reclaim vehicle.

  • Park guest vehicles in specified areas in a safe and efficient manner.

  • Retrieve customer vehicles from specified areas in a safe and efficient manner.

  • Provide travel directions and information on property events and promotions.

  • Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair.

  • Obeys all traffic laws on and off property.

  • Promote the courteous treatment of customers and resolving guest service issues.

  • Provide general supervision to valet attendants in order to ensure efficient valet operations.

  • Deliver internal and external guest service by ensuring every interaction.

  • Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems.

  • Assist with staffing, scheduling, evaluating, training, developing and monitoring of valet staff.

  • Recommend wage increases, promotions, demotions, discipline and other employment actions for valet staff.

  • Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.

  • Complete scheduled shuttle runs as necessary.

  • Perform other duties as assigned.

REPORTS TO:                    Front Office Manager


  • Employees must meet these minimum requirements:

  • Educational Skills

  •  none

  • Job Experience

  • none

  • Communication Skills

  • Speak English                    

  • Business Mechanical Skills

  • none

  • License/Certification         Current driver license and eligibility for insurance coverage

  • Physical Activities and Requirements

  • Normal Work Position

  • Standing and walking 100% of the time                          Lifting                                     Bending

  • Minimum Weight Employee must be able to lift:       

  •  100 pounds

  • Working Conditions

  • Hot                                          Cold   

    Dirty at times                         Work Alone and with others                                  

  • Hazardousmaterials                                                                                                                                                  may be present

  • Responsibilities

           Care of Equipment:                         Frequent

           Safety of Others:                             Occasional

           Guest Contact:                                Occasional

           Confidential Data:                           Never

           Decision Making:                            Never

           Acts in Supervisory Capacity:        Never

    Sensory Requirements:

            Sight:                                            partial

            Hearing:                                       none


Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status