HP Hotels is offering a great opportunity to join a national, award-winning hotel development and management company as the Ambassador of First Impressions of our Hilton Garden Inn/Hampton Inn Charlotte-Uptown. We offer an uncomplicated hotel experience, with the promise to give the highest level of customer service.
We are currently seeking a highly motivated individual to join our Valet/Bellman Team for ALL shifts, full and part time. Just bring a positive attitude and we can coach you through the rest! Our Team is committed to delivering quality service, competitive value, and exemplifying Hilton Standards.
Escorts hotel guests to rooms.
Assists with luggage to and from guestrooms.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups.
Have knowledge of emergency procedures and assist as needed.
Use proper two-way radio etiquette at all times when communication with other employees.
Explains features of guestrooms to guests.
Delivers messages and runs errands.
Picks up articles for laundry and valet Service.
Delivers laundry and valet items.
Calls taxi’s for guests.
Delivers items such as packages, faxes, luggage to guestrooms.
Provide claim check and instructs guests on how to reclaim vehicle.
Park guest vehicles in specified areas in a safe and efficient manner.
Retrieve customer vehicles from specified areas in a safe and efficient manner.
Provide travel directions and information on property events and promotions.
Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair.
Obeys all traffic laws on and off property.
Promote the courteous treatment of customers and resolving guest service issues.
Provide general supervision to valet attendants in order to ensure efficient valet operations.
Deliver internal and external guest service by ensuring every interaction.
Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems.
Assist with staffing, scheduling, evaluating, training, developing and monitoring of valet staff.
Recommend wage increases, promotions, demotions, discipline and other employment actions for valet staff.
Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.
Complete scheduled shuttle runs as necessary.
Perform other duties as assigned.
REPORTS TO: Front Office Manager
Employees must meet these minimum requirements:
Business Mechanical Skills
License/Certification Current driver license and eligibility for insurance coverage
Physical Activities and Requirements
Normal Work Position
Standing and walking 100% of the time Lifting Bending
Minimum Weight Employee must be able to lift:
Dirty at times Work Alone and with others
Hazardousmaterials may be present
Care of Equipment: Frequent
Safety of Others: Occasional
Guest Contact: Occasional
Confidential Data: Never
Decision Making: Never
Acts in Supervisory Capacity: Never