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Hilton Garden Inn Charlotte Uptown - Valet/Bellman

HP Hotels is offering a great opportunity to join a national, award-winning hotel development and management company as the Ambassador of First Impressions of our Hilton Garden Inn/Hampton Inn Charlotte-Uptown.  We offer an uncomplicated hotel experience, with the promise to give the highest level of customer service.

We are currently seeking a highly motivated individual to join our Valet/Bellman Team for ALL shifts, full and part time.  Just bring a positive attitude and we can coach you through the rest!  Our Team is committed to delivering quality service, competitive value, and exemplifying Hilton Standards.   

ESSENTIAL TASKS:

  • Escorts hotel guests to rooms.

  • Assists with luggage to and from guestrooms.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

  • Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a warm and friendly demeanor at all times.

  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.  Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.

  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

  • Be familiar with all in-house groups.

  • Have knowledge of emergency procedures and assist as needed.

  • Use proper two-way radio etiquette at all times when communication with other employees.

  • Explains features of guestrooms to guests.

  • Delivers messages and runs errands.

  • Picks up articles for laundry and valet Service.

  • Delivers laundry and valet items.

  • Calls taxi’s for guests.

  • Delivers items such as packages, faxes, luggage to guestrooms.

  • Provide claim check and instructs guests on how to reclaim vehicle.

  • Park guest vehicles in specified areas in a safe and efficient manner.

  • Retrieve customer vehicles from specified areas in a safe and efficient manner.

  • Provide travel directions and information on property events and promotions.

  • Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair.

  • Obeys all traffic laws on and off property.

  • Promote the courteous treatment of customers and resolving guest service issues.

  • Provide general supervision to valet attendants in order to ensure efficient valet operations.

  • Deliver internal and external guest service by ensuring every interaction.

  • Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems.

  • Assist with staffing, scheduling, evaluating, training, developing and monitoring of valet staff.

  • Recommend wage increases, promotions, demotions, discipline and other employment actions for valet staff.

  • Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.

  • Complete scheduled shuttle runs as necessary.

  • Perform other duties as assigned.

REPORTS TO:                    Front Office Manager

JOB SPECIFICATIONS

  • Employees must meet these minimum requirements:

  • Educational Skills

  •  none

  • Job Experience

  • none

  • Communication Skills

  • Speak English                    

  • Business Mechanical Skills

  • none

  • License/Certification         Current driver license and eligibility for insurance coverage

  • Physical Activities and Requirements

  • Normal Work Position

  • Standing and walking 100% of the time                          Lifting                                     Bending

  • Minimum Weight Employee must be able to lift:       

  •  100 pounds

  • Working Conditions

  • Hot                                          Cold   

    Dirty at times                         Work Alone and with others                                  

  • Hazardousmaterials                                                                                                                                                  may be present

  • Responsibilities

           Care of Equipment:                         Frequent

           Safety of Others:                             Occasional

           Guest Contact:                                Occasional

           Confidential Data:                           Never

           Decision Making:                            Never

           Acts in Supervisory Capacity:        Never

    Sensory Requirements:

            Sight:                                            partial

            Hearing:                                       none

EOE

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