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Hilton Nashville Airport Hotel-Housekeeping Supervisor

A great opportunity to join HP Hotel Management, a growing national hotel development and management company currently ranked in the top 50 hotel management companies in the nation.  HP Hotel Management is seeking a Housekeeping Supervisor to join our team at the Nashville Airport Hotel.

The Nashville Airport Hotel is located six miles from downtown Nashville, TN and is easily one of the best hotels in the area. Not only are we just two miles from the Nashville International Airport (BNA) but our location is minutes away from popular area restaurants, businesses, and local attractions like the famous Grand Ole Opry. Corporate travelers enjoy close proximity to the Music City Center and a vast number of downtown businesses. College students and families alike find our hotel ideal as we’re just a short drive to local universities including Vanderbilt, Belmont, and Fisk University. Guests love to visit the historic Grand Ole Opry, the Country Music Hall of Fame and Music Row, the top visited landmarks near the hotel. Ask our front desk about the Nashville Moves shuttle services for rides to and from downtown Nashville. Other area favorites include Ryman Auditorium, Nissan Stadium and Bridgestone Arena. Guest accommodations include free Wi-Fi access, 24-hour complimentary airport shuttle service, a 24-hour Business Center, and an indoor pool. 

This challenging but rewarding position has overall responsibility ensuring extraordinary guest satisfaction through the cleanliness and attention to detail in our guest rooms, meeting space and common areas.  We are currently seeking highly motivated individuals.  Come join our team!

Duties:

  • Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
  • Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
  • Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected
  • rooms.
  • In the absence of the Housekeeping Director or Assistant Housekeeping Director, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off, and turn into the Housekeeping Office daily.
  • Maintain key control.
  • Supervise Laundry employees, when applicable.
  • Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.
  • Handle items for “Lost and Found” according to the standards.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
  • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants’ cart, linen closets, control closets, stairways and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to hotel standards.
  • Initiate work order for repairs and maintenance; follow through on each work order until completed.


SAFETY STATEMENT:
As an employee, it is your responsibility to be aware of and report any and all
safety hazards or violations you may see or witness in the course of performing
your required duties.


JOB SPECIFICATIONS

Level of Experience: 1 year min
Communication Skills
Speak English
Read English
Write English
Business Mechanical Skills
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Physical Activities and Requirements
Normal Work Position
Standing and walking 100% of the time
Lifting Bending

Minimum Weight Employee must be able to lift:
50 pounds

EOE

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