HP Hotels is offering a great opportunity to join a growing hotel development and management company as the Sales & Catering Coordinator of our Cambria Hotels & Suites at the Raleigh/Durham airport. We offer an uncomplicated hotel experience, with the promise of the highest level of customer service. This newly renovated hotel provides the things that matter--spacious one and two-bedroom suites, with separate living, work and sleep areas. Conveniently located in Morrisville, NC we are directly in the center of the greater Raleigh/Durham area.
Position Summary: Supports Sales Department on all transient, group and meeting needs, inquiries & incoming calls, property tours, and other requests from the Director of Sales & Sales Manager.
Assists Sales Department with coordinating guest’s needs, clarifies and firms details of meeting rooms, functions, menus, and audio visual requirements after a booking is made on groups.
Maintains & updates all active files.
Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk.
Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral.
Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda.
Prepares group resumes per specification
Give property tours, return phone calls, file, create sales kits, apply reward points, create group or preferred rate one-click link, and send e-mails.
Attend specific sales meetings and/or property specific meetings
Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in Delphi
Must be aware of entire hotel operation.
Conduct Hotelligence research
Follow up with group blocks prior to cut off date with group room pick up and confirming group cut off date.
Enter rooming list in reservation system.
Conduct e-Commerce review and research upon request
Any other duties assigned by Director of Sales, Sales Manager and/or corporate staff.
Minimum High School Diploma; training, experience and/or education in Hospitality Sales is preferred.
Prior experience working in a Hotel environment
Familiarity with Choice systems preferred
Proficient in Microsoft Office (Outlook, Excel, Word, etc.)
Prior experience supporting a team preferred