View Our Website View All Jobs

Sheraton Metairie - New Orleans Hotel - Bellman

A great opportunity to join the HP Hotel Management family!  HP Hotel Management is an award winning,  national hotel development and management company. 

Business mixes perfectly with pleasure at our Metairie hotel. Our convenient location between the New Orleans Airport and downtown New Orleans puts guests in the middle of the best things to do in New Orleans.

We provide an upscale design, comfortable accommodations and Cajun-American inspired dining. With our close proximity to the convention center, Sheraton Metairie - New Orleans Hotel is the ideal New Orleans meeting hotel.

HP Hotels is offering a great opportunity to join a growing hotel development and management company for the Sheraton Metairie - New Orleans Hotel as a Front Desk Agent.  Our Team is committed to increasing market share and delivering value to our guests.  

Essential Tasks:

•    Escorts hotel guests to rooms.  

•    Assists with luggage to and from guestrooms.  

•    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, and        nametag when working.  

•    Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary        according to the needs of the hotel.  

•    Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.  

•    Maintain a warm and friendly demeanor at all times.  

•    Employees must at all rimes be attentive, friendly, helpful, and courteous to all guests, managers, and fellow        employees.  

•    Establish and maintain good communications and teamwork with fellow employees and other departments            within the hotel.  

•    Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.  Offers                information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.  

•    Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.  

•    Be familiar with all in-house groups. 

•    Have knowledge of emergency procedures and assist as needed.  

•    Use proper two-way radio etiquette at all times when communication with other employees.  

•    Explains features of guestrooms to guests.  

•    Delivers messages and runs errands.  

•    Picks up and delivers articles for laundry and valet Services.  

•    Calls taxi’s for guests.  

•    Delivers items such as packages, faxes, luggage to guestrooms. 

•    Provide travel directions and information on property events and promotions.

•    Provide accurate and timely documentation and reports of department activities and status including claim            checks, vehicle damage, statements, and conditions with require attention and or repair.  Obeys all traffic laws      on and off property.  

•    Promote the courteous treatment of customers and resolving guest service issues.  

•    Provide general supervision to valet attendants in order to ensure efficient valet operations.  

•    Deliver internal and external guest service by ensuring every interaction.  

•    Provide especially timely & knowledgeable service; and then some!  Always find solutions to guests’                    problems.  

•    Assist with staffing, scheduling, evaluating, training, developing and monitoring of valet staff.  

•    Recommend wage increases, promotions, demotions, discipline and other employment actions for valet stuff.  

•    Greet arriving and departing guests.  Opens passenger door(s) and offers assistance, if appropriate.  

•    Complete scheduled shuttle runs as necessary.  

•    Perform other duties as assigned.


•    Speak English, Read English & Write English

•    Valid Drivers License and Good Driving Record

•    Be able to pass background check and drug screen



Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.