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Sheraton Metairie - New Orleans Hotel - PM Restaurant Server

A great opportunity to join the HP Hotel Management family!  HP Hotel Management is an award winning,  national hotel development and management company. 

Business mixes perfectly with pleasure at our Metairie hotel. Our convenient location between the New Orleans Airport and downtown New Orleans puts guests in the middle of the best things to do in New Orleans.

We provide an upscale design, comfortable accommodations and Cajun-American inspired dining. With our close proximity to the convention center, Sheraton Metairie - New Orleans Hotel is the ideal New Orleans meeting hotel.

HP Hotels is offering a great opportunity to join a growing hotel development and management company for the Sheraton Metairie - New Orleans Hotel as a Server.  Our Team is committed to increasing market share and delivering value to our guests.  

 

DUTIES:

  • Ensure all guests receive 100% customer service.
  • Greets guests, explains special of the day, explains menu using concise and articulate language, and listens and responds to questions.
  • Suggestively sells appetizer, entrée and dessert menu items by describing each item in an appetizing way.
  • Delivers checks promptly to the line so that orders can be prepared within the prescribed time.
  • Picks up orders and delivers orders on a tray (weighing up to 20 lbs.) to guests at the table within prescribed time limits, ensuring the accuracy of the order and the compliance of the product with our standards.
  • Returns to the table throughout the guest’s visit to ask if guests are satisfied, check for refills, suggestively sells additional items and clear (pre-bus) miscellaneous items from the table, and deliver guest check.
  • Performs service duties for other servers in the dining room by picking up their orders when ready in the kitchen and delivering them and providing assistance to other tables as necessary.
  • Communicates with guests demonstrating confidence and encourages them to feel unique and special.
  • Performs duties that require organization, speed, efficiency, and bending and lifting. Handles multiple priorities, works under stress and exercises good judgment when dealing with guest situations and complaints.
  • Maintains cleanliness of all tables, assisting other servers as needed.
  • Maintains cleanliness of work stations during working hours and perform weekly maintenance.
  • Always be on time for scheduled shifts.
  • Performs the function of host whenever possible.
  • Be a Goodwill Ambassador at all times by practicing regular guest interaction.
  • Helping to ensure an efficient, smooth flowing restaurant.
  • Complies with all health and safety regulations
  • Complies with State laws for serving Alcoholic Beverages


REPORTS To: F & B Manager


SAFETY STATEMENT:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

 

JOB SPECIFICATIONS

Employees must meet these minimum requirements:

  • Educational Skills
  • Type of Education: High School
  • Level of Education: Grade 12

 

Job Experience

  • Apprenticeship Program: None
  • Level of Experience: 1 year min

Communication Skills:

  • Speak English
  • Read English
  • Write English

Business Mechanical Skills:

  • Calculator

License and Certification:

EMPLOYEE MUST HAVE COMPLETED APPLICABLE ABC CERTIFICATION


Physical Activities and Requirements:

  • Standing and Walking 100% of the time
  • Lifting
  • Bending
  • Minimum weight employee must be able to lift up to 50lbs


Working Conditions:

  • Work Alone With Others
  • Dirty at times
  • Hazardous materials maybe present

 

  • Care of Equipment: Frequent
  • Safety of Others: Frequent
  • Guest Contact: Frequent
  • Confidential Data: Never
  • Decision Making: Frequent
  • Acts in Supervisory Capacity: Frequent
     

Sensory Requirements:

  • Sight: partial
  • Hearing: full
  •  
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