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Comfort Suites Charlotte North - Front Desk Agent/Night Auditor

HP Hotels is offering a great opportunity to join a growing hotel development and management company as a Front Desk Agent/Night Auditor at our Comfort Suites Hotel in the Northlake area of Charlotte, NC.  We offer an uncomplicated hotel experience, with the promise of the highest level of customer service.

We are currently seeking a highly motivated individual to join our team as our Front Desk Agent/Night Auditor.  Our Team is committed to delivering quality and value to our guests.   Read our reviews on TripAdvisor and then come and join our team.

ESSENTIAL TASKS:

  • Greet all customers who approach the Front Desk in a smiling, friendly manner.  Check-in arriving guests in the most efficient manner possible, following all established procedures.
  • Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
  • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary.
  • Pre-register groups that have requested pre-registration.
  • Count cash drawer at beginning and end of each shift.  Prepare shift deposit accurately, following standard procedures.
  • Handle complaints efficiently and courteously. Listen carefully to the guest’s problem.  If possible, take immediate personal responsibility to correct the problem.  If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately.
  • Answer telephone efficiently and pleasantly within three rings and with correct phrasing.  Determine nature of call and transfer to proper extension.
  • Be knowledgeable about scheduled groups and meetings.  Take time to read function sheets and reservations to be completely familiar with them.
  • Coordinate with Maintenance on any guest reported or observed problems.
  • Other duties as assigned.

HOURS:

Mornings, Afternoons/Evenings, Nights, Overnights, Weekends and Holidays

Requirements:

Type of Education:               H.S. Diploma

Level of Education:              12

Speak English, Read English & Write English

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