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HGI Charlotte North - Breakfast Server

HP Hotels is offering a great opportunity to join a growing hotel development and management company as a Breakfast Server at our Hilton Garden Inn Charlotte North, located in Northlake Village just off I-77. Our Charlotte hotel is north of downtown Charlotte, NC and minutes from Lake Norman and Northlake Mall. Charlotte Douglas Airport, UNC-Charlotte, Bank of America Stadium and the Charlotte Coliseum are 20 minutes away. Companies such as Wachovia, IBM, Husqvarna, and Aramark are nearby. We offer an uncomplicated  hotel experience, with the promise of the highest level of customer service.

The responsibilities include:

ESSENTIAL TASKS:

  • Ensure all guests receive 100% customer service.Greets guests, explains menu using concise and articulate language, and listens and responds to questions.
  • Delivers checks promptly to the line so that orders can be prepared within the prescribed time.
  •  Picks up orders and delivers orders on a tray (weighing up to 20 lbs.) to guests at the table within  prescribed time limits, ensuring the accuracy of the order and the compliance of the product with  our standards.
  •  Returns to the table throughout the guest’s visit to ask if guests are satisfied, check for refills,    clear (pre-bus) miscellaneous items from the table, and deliver guest check.
  •  Performs service duties in the dining room by picking up orders when ready in the kitchen and    delivering them and providing assistance to other tables as necessary.
  •  Communicates with guests demonstrating confidence and encourages them to feel unique and    special.
  •  Performs duties that require organization, speed, efficiency, and bending and lifting.
  •  Handles multiple priorities, works under stress and exercises good judgment when dealing with    guest situations and complaints.
  •  Maintains cleanliness of all tables, assisting other servers as needed.
  •  Maintains cleanliness of work stations during working hours and perform weekly maintenance.
  •  Always be on time for scheduled shifts.  This position requires the ability to report for work      at 5:30am on a daily basis. Weekends will be required.
  •  Be a Goodwill Ambassador at all times by practicing regular guest interaction.
  •  Complies with all health and safety regulations
  •   Complies with State laws for serving Alcoholic Beverages
  •   Performs other duties as required

Communication Skills:

  •   Speak English                 
  •   Read English                               
  •   Write English    

Standing and walking 100% of the time, Lifting, Bending   Minimum Weight Employee must be able to lift: 50 pounds

EOE

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