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Sheraton Metairie - New Orleans Hotel - Club Lounge Concierge

A great opportunity to join the HP Hotel Management family!  HP Hotel Management is an award winning, national hotel development and management company. 

Business mixes perfectly with pleasure at our Metairie hotel. Our convenient location between the New Orleans Airport and downtown New Orleans puts guests in the middle of the best things to do in New Orleans.

We provide an upscale design, comfortable accommodations and Cajun-American inspired dining. With our close proximity to the convention center, Sheraton Metairie - New Orleans Hotel is the ideal New Orleans meeting hotel.

HP Hotels is offering a great opportunity to join a growing hotel development and management company for the Sheraton Metairie - New Orleans Hotel as a Club Lounge Concierge  Our Team is committed to increasing market share and delivering value to our guests.  

DUTIES:

  • Clean and maintain hospitality area.
  • Clear empty glasses, dishes and debris.  Place items in proper areas.  
  • Clean all spills and breakage immediately.
  • Keep floors clean and dry.    
  • Respond to guest needs.
  • Assist with all aspects of service as requested.
  • Report any damaged or worn items to management.
  • On time and at work when scheduled, and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  • Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Any other tasks / duties as requested by management.

REPORTS TO: Director of Food & Beverage

SAFETY STATEMENT:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

JOB SPECIFICATIONS

Employees must meet these minimum requirements:

Educational Skills

  • Type of Education: High School
  • Level of Education: Grade 12

Communication Skills:

  • Speak English
  • Read English
  • Write English

Physical Activities and Requirements:

  • Work Alone and With Others
  • Hot and Cold
  • Standing
  • Sitting
  • Lifting
  • Walking
  • Bending
  • Must be able to lift at least 10 lbs.

Responsibilities:

Care of Equipment: Computer
Safety of Others: No
Guest Contact: Frequent
Confidential Data: Frequent
Decision Making: Frequent
Acts in Supervisory Capacity: No

Sensory Requirements:

Sight: partial
Hearing: full

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